Range of services
24/7 service & maintenance
An installation that never fails does not get that way by itself. Batteries age, filters clog, switchovers go untested until someone tests them. The service contract sets out who does this and when, and what you have to show for it afterwards.
The maintenance plan is derived from the equipment list: UPS and batteries, standby generator with test run, distribution, containment and sensors. For each item, it defines the interval, the scope of testing and the report you receive after every visit.
We take fault reports around the clock – for customers with a service contract. The scope of service and our availability are set out in the contract, as are the spare parts we keep on hand for your installation and who calls which number in the event of a fault.
Once a year, we summarise what has happened: maintenance, faults, load tests and the readings from the monitoring system. This shows which component is approaching the end of its service life – before the component itself makes that obvious.
Scope of services
What a data centre service contract covers.
- Services
- Equipment survey, maintenance plans for UPS, batteries and standby power, fault service, spare parts stocking, load tests, reporting
- Clients
- Customers with a service contract: data centre operators, IT managers, operators of critical facilities
- Records
- Maintenance report per item, fault report per call-out, load test reports, annual report
- Our availability
- Round-the-clock fault service for customers with a service contract; the scope of service and our availability are set out in the contract
- Typical applications
- Server rooms and data halls, UPS systems outside the data centre
What the maintenance plan contains
- UPS
- Functional test, readings, fans and capacitors; report per unit.
- Batteries
- Visual inspection, measurement and capacity test – the basis for timing their replacement.
- Standby generator
- Test run under load, transfer test, checks on the tank, filters and starter battery.
- Containment
- Doors, roof and blanking panels sealed; temperature trend per cold aisle.
- Monitoring
- Thresholds, recipients and alarm paths are checked and triggered once.
Data centres: more services
Frequently asked questions
What does 24/7 service & maintenance cover?
Maintenance, fault service, repairs and support for data centres and critical installations – around the clock, for customers with a service contract. The scope and our availability are set out in the contract.
Talk to the team that builds your network.
Electrical engineering, data centres, fibre, IT and security – across Switzerland, under one roof.
One project manager per contract. A 24/7 service number for installations with a service contract.